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asked in all internal calls from MVP show as main number when calling Contact Center
if an user in MVP calls internal helpdesk in Contact Center, the agent doesn't see their extension just the main num...
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Nov 29, 2022 at 1:01pm
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asked in Different CNAM for specific outbound number using RingCentral Contact Center.
The company is using RingCentral MVP with NICE inContact Contact Center. The company has multiple "doing business a...
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Nov 8, 2022 at 7:30am
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asked in Report schedules
Anyone else having issues with report schedule emails not being sent out?...
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Nov 2, 2022 at 5:09am
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asked in Contact center Dispositions
Hi,Is there a way to add a Commit - callback schedule to a disposition on a call...
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Oct 12, 2022 at 2:58am
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asked in Pulse not working
Pulse does not seem to work for me. Set up correctly but no notifications come through to glip. Any advice would be appr...
1
Oct 6, 2022 at 2:48am
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asked in I wish to list files to play in the PlayLog action in Studio.
I wish to list files to play in the PlayLog action in Studio. We use PlayLog action for queueing in Studio, but we want ...
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Sep 23, 2022 at 11:32am
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3
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asked in Kontakte Abteilungsabhängig speichern
Guten Tag,ich hätte noch eine weitere Frage.Ist es im Unifyoffice möglich zusätzlich Kontakte Abteilungsa...
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Sep 15, 2022 at 6:27am
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1
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asked in Promise Keeper - Contact Centre
Hi,Im a just wondering if anyone can assist with understanding the Promise keeper report for the contact centre. We are ...
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Aug 30, 2022 at 8:13am
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asked in Why Nice InContact logs out an agent during unavailable state if the timeout is not reach yet?
Every time an agent goes to a lunch break set the correct unavailable status, I have set the timeout of that code on 47 ...
1
Aug 23, 2022 at 3:10pm
1 likes
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asked in How can I route all calls to IVR Option 1 from 6:00 am until 8:00 am?
First time poster and novice script writer. Please forgive any protocol transgressions. In our Nice inContact Contact...
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Aug 5, 2022 at 8:00am
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0
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